Effective Date: September 27, 2025
Information We Collect
Account & Profile Information
- Email address and account credentials
- Profile settings and preferences
- Payment information (processed by secure third-party providers)
- Usage history and coaching progress
Audio & Speech Data
- Voice recordings you upload or record during coaching sessions
- Speech analysis results and performance metrics
- Audio processing data and speech patterns
- Coaching feedback and improvement recommendations
Technical Information
- Device information and browser type
- IP address and general location data
- Website usage analytics and performance data
- Cookies and similar tracking technologies
How We Use Your Information
- Provide AI-powered speech coaching and analysis
- Process and analyze your audio recordings to generate feedback
- Track your progress and personalize coaching recommendations
- Maintain and improve our AI models and platform performance
- Send service updates and coaching insights
- Process payments and manage your account
- Ensure platform security and prevent fraud
Audio Data Processing & AI Training
- Local Processing: Audio analysis is performed using secure cloud infrastructure with industry-standard encryption
- Data Retention: Audio recordings are retained for 30 days unless you request deletion
- AI Training: We may use anonymized speech data to improve our AI models - you can opt out in your account settings
- Third-Party AI Services: We use reputable AI service providers who comply with strict data protection standards
Data Security
- All data is encrypted in transit and at rest using AES-256 encryption
- Audio files are processed in secure, isolated environments
- Access to personal data is restricted to authorized personnel only
- Regular security audits and vulnerability assessments
- Immediate notification in case of any data breaches
Information Sharing
- We never sell your personal information to third parties
- We share data with trusted service providers (hosting, analytics, payment processing) under strict confidentiality agreements
- We may disclose information if required by law or to protect our rights
- Anonymous, aggregated data may be shared for research or industry insights
Your Rights & Controls
Access & Control
- Access, download, or delete your personal data anytime
- Opt out of AI training using your data
- Modify your privacy preferences and communication settings
- Request data portability to another service
Regional Rights
- EU Users (GDPR): Right to rectification, erasure, restriction, and objection
- California Users (CCPA): Right to know, delete, and non-discrimination
- All Users: Contact us to exercise any privacy rights
Cookies & Tracking
- Essential Cookies: Required for platform functionality and security
- Analytics Cookies: Help us understand usage patterns and improve performance
- Preference Cookies: Remember your settings and preferences
- You can manage cookie preferences in your browser settings
Data Retention & Deletion
- Account Data: Retained while your account is active and for 90 days after deletion
- Audio Recordings: Automatically deleted after 30 days unless you save them
- Progress Data: Retained to maintain coaching continuity; deleted upon account deletion
- Analytics Data: Anonymized data may be retained indefinitely for product improvement
International Data Transfers
Your data may be processed in countries other than your own. We ensure adequate protection through:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions for countries with equivalent data protection
- Certification schemes and codes of conduct
Updates to This Policy
We may update this privacy policy to reflect changes in our practices or for legal reasons. We will notify you of significant changes via email or through our platform.
Contact Us
For privacy-related questions or to exercise your rights, contact us at:
- Email: support@vox-ai.app
For more information about your rights and responsibilities, please review our Terms and Conditions.